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At the end of each year, we review our placement data — what went well, what surprised us, and what we can learn alongside our MSP clients. While our dataset isn’t large enough to declare universal industry truths, we do see patterns that feel directionally aligned with what’s happening across the channel. This year the things that really stand out involve something recruiting companies don’t like to talk about: the hires that don’t work out. Observation #1: The hiring proces

“We don’t hire L1 technicians.” I’ve heard this phrase uttered many times as I’ve discussed with MSP leaders how they staff their teams....

This is blog 2 out of 3 with some practical conclusions derived from the 2025 Service Leadership annual compensation report. Thanks again...

Service Leadership (a Connectwise company) has been far and away the leader in collecting and analyzing data on MSPs for a long time, and...